CCTV maintenance · repairs
CCTV Maintenance & Repairs – Keep Every Camera Recording
A camera that is offline when something happens is worse than no camera at all. Otene Technologies finds and fixes the root cause – power, cabling, recorder, hard drive or network – and keeps your system healthy with scheduled maintenance.
SERVICE · LIVE- 10+ yearssecuring Gauteng properties
- Own techniciansno subcontracting
- Load-shedding readybackup power options
- 100+ categoriessecurity, IT & accessories
Quick answer
Why do CCTV cameras stop working?
The most common causes are failed power supplies, water in connectors, damaged cables, a full or failing hard drive, firmware problems and changed Wi-Fi or router settings that break phone access.
Our technicians test each part of the system, repair or replace only what has failed and give you a short health report – whether we installed the system or not.
Get a written quote based on our published prices:
- Brands
- Most DVR / NVR brands
- Faults
- Power · cable · HDD · app
- Plans
- Quarterly / bi-annual / annual
- Area
- Gauteng-wide call-outs
- Report
- System health report
- Hours
- Mon–Fri 08:00–17:30
Sat 08:00–14:30 · Sun by appt - Phone
- 011 869 9446
What you get
What our CCTV service covers
Repairs when something breaks – maintenance so it doesn’t.
Fault finding
Camera-by-camera testing of power, cabling, connectors and video signal to find the real fault.
Recorder & storage
DVR/NVR diagnostics, surveillance hard drive replacement and recording-schedule checks.
App & remote access
Phone viewing restored after router changes, password resets and new devices.
Image quality
Lens cleaning, refocusing, IR checks and angle corrections for clear day and night footage.
Firmware & security
Firmware updates, strong passwords and disabled default accounts to stop hacking.
Backup power check
UPS and battery tests so the system survives load-shedding.
Options
Service options
Choose a starting point – see the price list below, then we tailor it to your property.
Popular
Popular
PopularPrice list
CCTV Maintenance & Repairs prices – November 2026
Clear prices for servicing and fixing any CCTV brand – parts included where stated.
Service & health checks
- Remote diagnosticsfrom R245
- Per-camera clean & checkfrom R145per camera
- DVR / NVR health checkfrom R345
- Full annual system servicefrom R1,195
- Home maintenance plan (4–8 cameras)from R1,795per year
Repairs (incl. parts)
- Phone app reset & reconnectionfrom R745
- Smart detection / AI reconfigurationfrom R945
- Camera replacement incl. new camerafrom R1,795
- Hard drive replacement incl. 2TBfrom R1,795
- Power supply / PoE switch replacementfrom R1,195
- DVR / NVR replacementfrom R4,495
Upgrades
- Upgrade reusing existing coax cablingfrom R7,995
- UPS sizing & installationfrom R2,995
Why prices start “from”
Every site is different, so our published prices are starting prices. Your final price depends on:
- Number of cameras and recorders
- Brand, age and parts availability
- Site access and camera height
- Whether cabling needs replacing
inspection + quote
Whether it is CCTV, access control, alarms, electric fencing, printers, computers or fibre, you pay one fixed call-out of R650. It covers the visit, a full site inspection and an itemised written quote – so the price you approve is built around your property, not a guess. The call-out is charged on every visit and is not deducted from your quote or invoice.
Book a call-outWhat your R650 includes
- A technician comes to you
Homes, complexes and businesses across our Gauteng service area.
- Full site inspection
We measure, test and check access, cable routes, power and the existing equipment.
- Itemised written quote
Clear options per budget – 4, 8, 16 or 32 cameras, readers per door, metres of fence.
- Honest advice
What you need now, what can wait, and what to reuse.
Bringing a laptop or printer to us? Workshop assessment from R340 at our Alberton workshop.
Prices valid November 2026, in South African Rand. All prices are starting prices, not fixed prices – the number of cameras or doors, cable runs, wall heights, site access and parts for your exact model are confirmed in your written quote before any work starts.
How it works
From first call to finished job
One accountable team from the first call to after-sales support.
Site visit & assessment
Call, WhatsApp or send the form. A technician visits (R650 call-out, including the site inspection and your written quote) or reviews photos and a video call to map entry points, blind spots, cabling routes and power.
Written quote
You receive an itemised quote – equipment, labour, backup power and timeline – before anything is ordered. No surprises.
Professional installation
Our own technicians install neatly: concealed cabling, weatherproof joints, labelled equipment and correct camera angles.
Setup & handover
We configure recording, alerts and the phone app on your devices, test every zone and show you how everything works.
Ongoing support
Warranty support, maintenance plans and fast call-outs from our Alberton base keep the system working for years.
More from Otene
Services that work well with cctv maintenance & repairs
Combine services for one system, one app and one team to call.
CCTV Installation
HD, 4K and night-vision cameras with phone viewing, installed and set up by our own technicians.
24/7 Security Monitoring
Alarm and camera monitoring with instant alerts, verified events and armed-response integration.
Home Security Systems
Alarms, cameras, beams, gate and intercom combined into one system you control from your phone.
Alarm Systems
Wired, wireless and smart alarms with outdoor beams, panic buttons and app arming.
Access Control Systems
Biometric, card, PIN and mobile access, intercoms, boom gates and visitor management.
Electric Fencing
Wall-top and free-standing electric fences with energizer, battery backup and compliance certificate.
Why Otene
Why Gauteng homes and businesses choose Otene
Security, IT and support from one Gauteng team – so you never have to chase three different companies.
Our own technicians
Every installation and repair is done by Otene staff – not subcontractors – so the people who quote are accountable for the work.
Written quotes first
You see equipment, labour and timelines in writing before anything is ordered or installed. No hidden extras.
Built for load-shedding
We size UPS and battery backup for cameras, recorders, alarms, energizers and access controllers.
Everything on your phone
Cameras, alarms, fences and gates set up on your phone – and we show you how to use them.
Supplier and installer
Security products, IT equipment and accessories from our own shop, so parts are on hand for repairs and upgrades.
Local & reachable
Based in New Redruth, Alberton and serving all of Gauteng – a phone call or WhatsApp away after the job is done.
Need a quote or a technician?
Tell us what you need – we reply during business hours with a written quote based on our published prices.
FAQs
CCTV Maintenance & Repairs – questions answered
Straight answers from our technicians. Every site is different – your written quote confirms the details.
Do you repair CCTV systems installed by another company?
Yes. We service most DVR and NVR brands. We test the system, explain what has failed and quote before repairing.
Why does my camera picture go black or blurry at night?
Usually a failed infrared LED, a dirty or fogged lens, spider webs reflecting IR, or a power supply that cannot drive the IR. We clean, test and replace the faulty part.
My CCTV app stopped working – can you fix it remotely?
Often yes. App problems after a router change or password reset can usually be fixed in a short remote or on-site session.
How often should CCTV be maintained?
Homes benefit from a check once a year; businesses and complexes every three to six months, especially before the rainy season.
How long does a CCTV hard drive last?
Surveillance drives typically last three to five years of continuous recording. We check drive health on every service visit and replace drives before they fail.
Get a quote
Tell us what you need
Send your details and a specialist will contact you with advice and a written quote. Our R650 call-out includes a full site inspection and your itemised written quote.
Request a quote
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inspection & quote
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Find us
Serving Johannesburg & all of Gauteng
Our head office and workshop is in New Redruth, Alberton – technicians travel daily across Johannesburg, Ekurhuleni and Tshwane. Visit us for repairs, product collection and system demos.
- 85B Voortrekker Rd, New Redruth, Alberton, 1450
- 011 869 9446
- WhatsApp 069 445 3936
- Mon–Fri 08:00–17:30 · Sat 08:00–14:30 · Sun by appointment