Privacy Policy

OTENE TECHNOLOGIES (Pty) Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website www.otenetech.co.za and purchase our products and services.

Information We Collect:

We may collect the following types of personal information:

Contact Information: Name, address, email address, telephone numbers, and fax number.
Account Information: Username and password (if you create an account).
Order Information: Details of the products and services you purchase.
Payment Information: While we may facilitate payments through our website, we do not directly store your full credit card details. These are handled by secure payment gateways.
Communication Data: Records of our correspondence with you.
Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, and browsing activity (collected through cookies and similar technologies – please see our Cookie Policy below for more details).
Credit Information: We may obtain credit reports from credit reporting agencies to assess your creditworthiness, as outlined in our Terms & Conditions.

How We Use Your Information:

We may use your personal information for the following purposes:

To process and fulfill your orders for goods and services.
To communicate with you regarding your orders, inquiries, and support requests.
To manage your account and provide you with access to our website features.
To personalize your experience on our website.
To send you marketing communications about our products, services, and promotions (where you have consented to receive such communications). You can opt-out of these communications at any time.
To analyze and improve our website, products, and services.
To prevent fraud and ensure the security of our website and transactions.
To comply with legal and regulatory requirements.
For credit assessment purposes, as detailed in our Terms & Conditions.

Disclosure of Your Information:

We may disclose your personal information to the following parties:

Service Providers: Third-party service providers who assist us with website hosting, payment processing, shipping, marketing, and other services. These providers are contractually obligated to protect your information.
Credit Reporting Agencies: As outlined in our Terms & Conditions, we may share information with credit reporting agencies for credit assessment and reporting purposes.
Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Security of Your Information:

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data storage, encryption where appropriate, and restricted access to personal information.

Your Rights:

You have certain rights regarding your personal information under applicable data protection laws, which may include the right to:

Access your personal information.
Rectify inaccurate or incomplete personal information.
Request the erasure of your personal information.
Restrict the processing of your personal information.
Object to the processing of your personal information.
Data portability (in certain circumstances).
Withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us at [email protected] or +27 11 869 9446. We may require you to verify your identity before processing your request.

Retention of Your Information:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting requirements.

Links to Other Websites:

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing them with your personal information.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective upon posting. We encourage you to review this policy periodically.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

OTENE TECHNOLOGIES (Pty) Ltd
Address: No 85 Voortrekker Road, New Redruth, Alberton, 1449
Email: [email protected]

Tel: +27 11 869 9446