Returns Policy

Thank you for shopping at OTENE TECHNOLOGIES. We strive to provide you with quality products. Please read our Returns Policy carefully.

Defective or Incorrect Goods

Upon delivery, please inspect your order immediately for any defects, shortages, damage, or discrepancies from your order. You must notify us within 48 hours of delivery of any such issues by contacting us at [email protected] or +27 11 869 9446.

If the goods are confirmed to be defective or not as ordered, OTENE TECHNOLOGIES will, at its discretion, either:

• Replace the goods.
• Repair the goods.

For defective goods that we agree to accept for return, the goods must be returned at your cost within seven (7) days of the delivery date. Goods must be returned in the condition in which they were delivered and with all original packaging, brochures, and instruction materials in as new condition as reasonably possible.

OTENE TECHNOLOGIES will not be liable for goods that have not been stored or used properly.

Discretionary Returns (if applicable)

At the sole discretion of OTENE TECHNOLOGIES, we may consider accepting goods for credit. Such returns may be subject to a 20% handling fee of the value of the returned goods, plus any freight charges incurred.

Warranty

For hardware defects in workmanship manufactured by OTENE TECHNOLOGIES that become apparent and are reported within 7 days from the date of the invoice, we will (at our sole discretion) repair the defect or replace the workmanship.

This warranty does not cover defects or damage caused by:

• Failure to properly maintain the goods.
• Failure to follow our instructions or guidelines.
• Use of the goods for any application not specified in the quote or order form.
• Continued use of goods after a defect becomes apparent.
• Fair wear and tear, accidents, or acts of God.
• Repair, alteration, or overhaul of the workmanship without our consent.
• Power surges and physical damage.

For goods not manufactured by OTENE TECHNOLOGIES, the warranty is provided by the original manufacturer. We will pass on any such warranty to you, but we are not liable for claims outside of that manufacturer’s warranty.

Return Process

1. Contact us within the specified timeframe with details of the issue.
2. If a return is approved, you will be provided with instructions on how to return the goods.
3. Ensure the goods are securely packaged to prevent damage during transit.
4. Return the goods to the address provided.

Please note that this Returns Policy is subject to our full Terms & Conditions.